Help Center
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Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
How can we assist you?
Booking rides with Alto
How to book on-demand or prescheduled rides using your Alto App
Fare and Promo Questions
Questions about fares and promotional codes
Trip issues or feedback
Report trip issues
Membership & Account Options
Upgrade, downgrade, or cancel your membership
App Troubleshooting
Solve common app errors
Other
Other questions or issues
