Help Center
Go to ridealto.com
Go to Customer Portal
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
How can we assist you?
Membership & Account Options
Upgrade, downgrade, or cancel your membership
Fare and Promo Questions
Questions about fares and promotional codes
Trip issues or feedback
Report trip issues
Booking rides with Alto
How to book on-demand or prescheduled rides using your Alto App
App Troubleshooting
Solve common app errors
Other
Other questions or issues
