---
title: App Troubleshooting | Help Center
description: Solve common app errors
---

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1. [Help Center](https://help.ridealto.com/)
2. [App Troubleshooting](https://help.ridealto.com/app-troubleshooting)

# App Troubleshooting

 Solve common app errors

## Common App Errors

- [I am receiving a “Failed to reactivate membership” message](https://help.ridealto.com/i-am-receiving-a-failed-to-reactivate-membership-message)
- [My app is telling me I am not in your service area even though I am](https://help.ridealto.com/my-app-is-telling-me-i-am-not-in-your-service-area-even-though-i-am)
- [I am being asked to renew my membership even though I am already a member](https://help.ridealto.com/i-am-being-asked-to-renew-my-membership-even-though-i-am-already-a-member)
- [My app is telling me “Phone number is already in use”](https://help.ridealto.com/my-app-is-telling-me-phone-number-is-already-in-use)
- [My app is telling me “Email is already in use”](https://help.ridealto.com/my-app-is-telling-me-email-is-already-in-use)
- [I cannot book a prescheduled trip](https://help.ridealto.com/i-cannot-book-a-prescheduled-trip)
- [The “Book” button is greyed out when trying to submit my trip information](https://help.ridealto.com/the-book-button-is-greyed-out-when-trying-to-submit-my-trip-information)
- [My app says “Issue retrieving account information” when logging in](https://help.ridealto.com/my-app-says-issue-retrieving-account-information-when-logging-in)
- [I am receiving a “Network Error” pop up when trying to book a ride](https://help.ridealto.com/i-am-receiving-a-network-error-pop-up-when-trying-to-book-a-ride)
- [I am receiving a “Network Error” pop up when signing up](https://help.ridealto.com/i-am-receiving-a-network-error-pop-up-when-signing-up)

See less ▼

- [Membership & Account Options](https://help.ridealto.com/membership-account-options#main-content)

    - [Manage your Alto Membership and Account](https://help.ridealto.com/membership-account-options#manage-your-alto-membership-and-account)
    - [Upgrade to an Annual or Family Membership](https://help.ridealto.com/membership-account-options#upgrade-to-an-annual-or-family-membership)
    - [Manage my Family Plan](https://help.ridealto.com/membership-account-options#manage-my-family-plan)
- [Fare and Promo Questions](https://help.ridealto.com/fare-and-promo-questions#main-content)

    - [I have a question about a promotion.](https://help.ridealto.com/fare-and-promo-questions#i-have-a-question-about-a-promotion)
    - [I have a question about my fare.](https://help.ridealto.com/fare-and-promo-questions#i-have-a-question-about-my-fare)
    - [Receipts](https://help.ridealto.com/fare-and-promo-questions#receipts)
- [Trip issues or feedback](https://help.ridealto.com/trip-issues-or-feedback#main-content)

    - [I left something behind.](https://help.ridealto.com/trip-issues-or-feedback#i-left-something-behind)
    - [Share an issue or feedback regarding your ride.](https://help.ridealto.com/trip-issues-or-feedback#share-an-issue-or-feedback-regarding-your-ride)
- [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto#main-content)

    - [I need to book a ride on-demand.](https://help.ridealto.com/booking-rides-with-alto#i-need-to-book-a-ride-on-demand)
    - [I need to preschedule a ride for later.](https://help.ridealto.com/booking-rides-with-alto#i-need-to-preschedule-a-ride-for-later)
    - [How do I apply my promo code?](https://help.ridealto.com/booking-rides-with-alto#how-do-i-apply-my-promo-code)
    - [I'm having trouble signing up.](https://help.ridealto.com/booking-rides-with-alto#im-having-trouble-signing-up)
    - [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto#my-app-wont-let-me-book)
    - [Why should I become a Member?](https://help.ridealto.com/booking-rides-with-alto#why-should-i-become-a-member)
    - [Can I ride as a Guest?](https://help.ridealto.com/booking-rides-with-alto#can-i-ride-as-a-guest)
- [App Troubleshooting](https://help.ridealto.com/app-troubleshooting#main-content)

    - [Common App Errors](https://help.ridealto.com/app-troubleshooting#common-app-errors)
- [Other](https://help.ridealto.com/other#main-content)

    - [Legal and privacy](https://help.ridealto.com/other#legal-and-privacy)

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