Help Center
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App Troubleshooting
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
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Help Center
App Troubleshooting
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
App Troubleshooting
Solve common app errors
Common App Errors
I am receiving a “Failed to reactivate membership” message
My app is telling me I am not in your service area even though I am
I am being asked to renew my membership even though I am already a member
My app is telling me “Phone number is already in use”
My app is telling me “Email is already in use”
I cannot book a prescheduled trip
The “Book” button is greyed out when trying to submit my trip information
My app says “Issue retrieving account information” when logging in
I am receiving a “Network Error” pop up when trying to book a ride
I am receiving a “Network Error” pop up when signing up
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