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Fare and Promo Questions
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
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Help Center
Fare and Promo Questions
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
Fare and Promo Questions
Questions about fares and promotional codes
I have a question about a promotion.
My promo code expired
My promo code didn’t work
I have a question about my fare.
I was charged for wait time
My driver took a long route
I was charged a cleaning fee
Tipping your driver
