---
title: I am receiving a “Failed to reactivate membership” message
description: If you are receiving this error message, please force close the app and reopen it before trying again to reactivate your membership. If the problem persists, complete the form below to contact our cus
---

[Skip to content](https://help.ridealto.com/i-am-receiving-a-failed-to-reactivate-membership-message#main-content)

English

Show submenu for translations

![Alto\_Logo\_White-1.png\]](https://help.ridealto.com/hs-fs/hubfs/Alto_Logo_White-1.png?height=40&name=Alto_Logo_White-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to ridealto.com

 Go to ridealto.com

 How can we assist you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.ridealto.com/?hsLang=en)
2. [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en)
3. [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)

# I am receiving a “Failed to reactivate membership” message

If you are receiving this error message, please force close the app and reopen it before trying again to reactivate your membership. If the problem persists, complete the form below to contact our customer experience team. 

 

 

- [Membership & Account Options](https://help.ridealto.com/membership-account-options?hsLang=en#main-content)

    - [Manage your Alto Membership and Account](https://help.ridealto.com/membership-account-options?hsLang=en#manage-your-alto-membership-and-account)
    - [Upgrade to an Annual or Family Membership](https://help.ridealto.com/membership-account-options?hsLang=en#upgrade-to-an-annual-or-family-membership)
    - [Manage my Family Plan](https://help.ridealto.com/membership-account-options?hsLang=en#manage-my-family-plan)
- [Fare and Promo Questions](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#main-content)

    - [I have a question about a promotion.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-a-promotion)
    - [I have a question about my fare.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-my-fare)
    - [Receipts](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#receipts)
- [Trip issues or feedback](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#main-content)

    - [I left something behind.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#i-left-something-behind)
    - [Share an issue or feedback regarding your ride.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#share-an-issue-or-feedback-regarding-your-ride)
- [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#main-content)

    - [I need to book a ride on-demand.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-book-a-ride-on-demand)
    - [I need to preschedule a ride for later.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-preschedule-a-ride-for-later)
    - [How do I apply my promo code?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#how-do-i-apply-my-promo-code)
    - [I'm having trouble signing up.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#im-having-trouble-signing-up)
    - [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#my-app-wont-let-me-book)
    - [Why should I become a Member?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#why-should-i-become-a-member)
    - [Can I ride as a Guest?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#can-i-ride-as-a-guest)
- [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en#main-content)

    - [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)
- [Other](https://help.ridealto.com/other?hsLang=en#main-content)

    - [Legal and privacy](https://help.ridealto.com/other?hsLang=en#legal-and-privacy)

[![Alto\_Wordmark\_Flint-01](https://help.ridealto.com/hs-fs/hubfs/Alto_Wordmark_Flint-01.png?width=100&height=56&name=Alto_Wordmark_Flint-01.png "Alto_Wordmark_Flint-01")](https://ridealto.com/)

Copyright © 2026, Alto