App Troubleshooting

Common App Errors

• I am receiving a “Failed to reactivate membership” message
• My app is telling me I am not in your service area even though I am
• I am being asked to renew my membership even though I am already a member
• My app is telling me “Phone number is already in use”
• My app is telling me “Email is already in use”
• I cannot book a prescheduled trip
• The “Book” button is greyed out when trying to submit my trip information
• My app says “Issue retrieving account information” when logging in
• I am receiving a “Network Error” pop up when trying to book a ride
• I am receiving a “Network Error” pop up when signing up