---
title: My app says “Issue retrieving account information” when logging in
description: When receiving this pop up, please click the “Retry” button to fix the issue. If the issue persists, please force close the app and reopen it.  If it these do not solve the error, please submit the fo
---

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2. [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en)
3. [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)

# My app says “Issue retrieving account information” when logging in

When receiving this pop up, please click the “Retry” button to fix the issue. If the issue persists, please force close the app and reopen it. 

If it these do not solve the error, please submit the form below and our customer experience team will investigate further. 

- [Membership & Account Options](https://help.ridealto.com/membership-account-options?hsLang=en#main-content)

    - [Manage your Alto Membership and Account](https://help.ridealto.com/membership-account-options?hsLang=en#manage-your-alto-membership-and-account)
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    - [Receipts](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#receipts)
- [Trip issues or feedback](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#main-content)

    - [I left something behind.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#i-left-something-behind)
    - [Share an issue or feedback regarding your ride.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#share-an-issue-or-feedback-regarding-your-ride)
- [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#main-content)

    - [I need to book a ride on-demand.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-book-a-ride-on-demand)
    - [I need to preschedule a ride for later.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-preschedule-a-ride-for-later)
    - [How do I apply my promo code?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#how-do-i-apply-my-promo-code)
    - [I'm having trouble signing up.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#im-having-trouble-signing-up)
    - [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#my-app-wont-let-me-book)
    - [Why should I become a Member?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#why-should-i-become-a-member)
    - [Can I ride as a Guest?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#can-i-ride-as-a-guest)
- [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en#main-content)

    - [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)
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