We are re-doubling our long-standing commitment to your safety with industry-leading cleaning and disinfecting procedures, protective equipment, and technology.
Upgrades to our vehicles
Each vehicle in the fleet is outfitted with a custom protective barrier between the driver and passenger compartments.
Each vehicle now has a HEPA cabin air filter which removes 99.9% of airborne particles. These are the same filters used in hospitals to provide clean air to patients.
All of our vehicle interiors have been treated with PermaSafe. PermaSafe is an EPA-registered hospital-grade sanitizing mist that kills 99.9% of bacteria and viruses, including emerging pathogens like COVID-19. The PermaSafe product forms a covalent bond with every surface in the vehicle creating an invisible anti microbial shield that kills germs on contact for a full three-months.
Enhancements to our cleaning procedures
In addition to our daily deep cleaning procedures which use EPA-registered disinfectants, our drivers disinfect high-touch surfaces such as interior and exterior door handles and headrests in the vehicle between each trip.
Creating a safe environment for you and our drivers
All of our drivers are temperature-checked before every shift and have access to protective gear including masks, gloves, and hand sanitizer.
Through our employee driver model, drivers receive paid sick leave and access to health benefits so there is no incentive for a driver to come into work if they are feeling unwell.
Asking our full community to play their part
Unvaccinated drivers and passengers are required to wear masks while in our vehicles.
Our current mask policies vary by city. Please review the mask policy for your city below.
Passengers may request that their driver wear a mask during their ride.
Dallas: Masks are currently required for all passengers and riders.
Los Angeles: Masks are currently required for all passengers and riders.
Houston: Masks are optional for vaccinated passengers while riding Alto. Masks are currently required for unvaccinated passengers and for our drivers.
Miami: Masks are optional for vaccinated passengers while riding Alto. Masks are currently required for unvaccinated passengers and for our drivers.