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      Covid-19 Protocols

      We are re-doubling our long-standing commitment to your safety with industry-leading cleaning and disinfecting procedures, protective equipment, and technology.

      Upgrades to our vehicles

      • Each vehicle in the fleet is outfitted with a custom protective barrier between the driver and passenger compartments.

      • Each vehicle now has a HEPA cabin air filter which removes 99.9% of airborne particles. These are the same filters used in hospitals to provide clean air to patients.

      • All of our vehicle interiors have been treated with PermaSafe. PermaSafe is an EPA-registered hospital-grade sanitizing mist that kills 99.9% of bacteria and viruses, including emerging pathogens like COVID-19. The PermaSafe product forms a covalent bond with every surface in the vehicle creating an invisible anti microbial shield that kills germs on contact for a full three-months.

      Enhancements to our cleaning procedures

      • In addition to our daily deep cleaning procedures which use EPA-registered disinfectants, our drivers disinfect high-touch surfaces such as interior and exterior door handles and headrests in the vehicle between each trip.

      Creating a safe environment for you and our drivers

      • All of our drivers are temperature-checked before every shift and have access to protective gear including masks, gloves, and hand sanitizer.

      • Through our employee driver model, drivers receive paid sick leave and access to health benefits so there is no incentive for a driver to come into work if they are feeling unwell.

      Asking our full community to play their part

      • Unvaccinated drivers and passengers are required to wear masks while in our vehicles.

      • Our current mask policies vary  by city. Please review the mask policy for your city below. 

      • Passengers may request that their driver wear a mask during their ride.

      Dallas: Masks are currently required for all passengers and riders.

      Los Angeles: Masks are currently required for all passengers and riders.

      Houston: Masks are optional for vaccinated passengers while riding Alto. Masks are currently required for unvaccinated passengers and for our drivers.

      Miami: Masks are optional for vaccinated passengers while riding Alto. Masks are currently required for unvaccinated passengers and for our drivers.