Help Center
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Booking rides with Alto
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Receipts
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
App Troubleshooting
Common App Errors
Other
Legal and privacy
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Help Center
Booking rides with Alto
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Receipts
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
App Troubleshooting
Common App Errors
Other
Legal and privacy
Booking rides with Alto
How to book on-demand or prescheduled rides using your Alto App
I need to book a ride on-demand.
How do I book a ride on-demand?
My address isn’t pulling up.
How can I track my driver’s progress?
I need to cancel my booking.
Identifying your Alto vehicle
Setting your in-car Vibe.
How to set your frequent destinations
How much does it cost to take an on-demand ride?
See more
I need to preschedule a ride for later.
How do I preschedule a ride?
How do I track my prescheduled ride?
I need to change the time of my prescheduled ride.
I need to cancel my prescheduled booking.
Why won’t the app let me preschedule my ride?
How much does it cost to take a prescheduled ride?
See more
How do I apply my promo code?
How do I add a promo to my ride?
Can I pick which ride my promo applies to?
My promo code isn’t applying.
I'm having trouble signing up.
I’m not receiving a verification code
The app won’t accept my email address
My app won't let me book.
I’m receiving a different “Error” message
I am receiving an “Account on Hold” message
Why should I become a Member?
What are the benefits of Membership?
What is the Membership fee?
How long is the free trial?
Can I ride as a Guest?
My “Book” button is grayed out.
How can I upgrade to get a ride?
