Help Center
Go to ridealto.com
Booking rides with Alto
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
Back to home
Help Center
Booking rides with Alto
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
Booking rides with Alto
How to book on-demand or prescheduled rides using your Alto App
I need to book a ride on-demand.
How do I book a ride on-demand?
My address isn’t pulling up.
How can I track my driver’s progress?
I need to cancel my booking.
Identifying your Alto vehicle
Setting your in-car Vibe.
How to set your frequent destinations
How much does it cost to take an on-demand ride?
See more
I need to preschedule a ride for later.
How do I preschedule a ride?
How do I track my prescheduled ride?
I need to change the time of my prescheduled ride.
I need to cancel my prescheduled booking.
Why won’t the app let me preschedule my ride?
How much does it cost to take a prescheduled ride?
See more
How do I apply my promo code?
How do I add a promo to my ride?
Can I pick which ride my promo applies to?
My promo code isn’t applying.
I'm having trouble signing up.
I’m not receiving a verification code
The app won’t accept my email address
My app won't let me book.
I’m receiving a different “Error” message
I am receiving an “Account on Hold” message
Why should I become a Member?
What are the benefits of Membership?
What is the Membership fee?
How long is the free trial?
Can I ride as a Guest?
My “Book” button is grayed out.
How can I upgrade to get a ride?