Help Center
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Membership & Account Options
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Receipts
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
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Help Center
Membership & Account Options
Membership & Account Options
Manage your Alto Membership and Account
Upgrade to an Annual or Family Membership
Manage my Family Plan
Fare and Promo Questions
I have a question about a promotion.
I have a question about my fare.
Receipts
Trip issues or feedback
I left something behind.
Share an issue or feedback regarding your ride.
Booking rides with Alto
I need to book a ride on-demand.
I need to preschedule a ride for later.
How do I apply my promo code?
I'm having trouble signing up.
My app won't let me book.
Why should I become a Member?
Can I ride as a Guest?
App Troubleshooting
Common App Errors
Other
Legal and privacy
Safety
Membership & Account Options
Upgrade, downgrade, or cancel your membership
Manage your Alto Membership and Account
How do I cancel my Membership?
How do I delete my Alto account?
How do I update my phone or email?
How do I change the payment method on my account?
How do I set up an account for my business?
Unable to cancel membership
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Upgrade to an Annual or Family Membership
How do I upgrade from a Monthly to Annual Membership?
Can my spouse or family ride on my Membership?
What are the benefits of Annual Membership?
Manage my Family Plan
How do I upgrade to a Family Plan?
How do I change the accounts associated with my Family plan?
