---
title: I cannot book a prescheduled trip
description: Upgrade to Member to preschedule your trip
---

[Skip to content](https://help.ridealto.com/i-cannot-book-a-prescheduled-trip#main-content)

English

Show submenu for translations

![Alto\_Logo\_White-1.png\]](https://help.ridealto.com/hs-fs/hubfs/Alto_Logo_White-1.png?height=40&name=Alto_Logo_White-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to ridealto.com

 Go to ridealto.com

 How can we assist you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.ridealto.com/?hsLang=en)
2. [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en)
3. [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)

# I cannot book a prescheduled trip

## Upgrade to Member to preschedule your trip

The ability to preschedule a ride will be available to Members after entering your booking details  and tapping “Confirm”.  You should see a small clock icon next to the “Book” button. Tap the clock to preschedule your ride for a later time.  

Please note that this feature is for Members only.  If you are a Member and the icon is not displaying, you may be on an older version of the app. Please update your Alto app in the App Store or Google Play Store to get the latest version.

- [Membership & Account Options](https://help.ridealto.com/membership-account-options?hsLang=en#main-content)

    - [Manage your Alto Membership and Account](https://help.ridealto.com/membership-account-options?hsLang=en#manage-your-alto-membership-and-account)
    - [Upgrade to an Annual or Family Membership](https://help.ridealto.com/membership-account-options?hsLang=en#upgrade-to-an-annual-or-family-membership)
    - [Manage my Family Plan](https://help.ridealto.com/membership-account-options?hsLang=en#manage-my-family-plan)
- [Fare and Promo Questions](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#main-content)

    - [I have a question about a promotion.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-a-promotion)
    - [I have a question about my fare.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-my-fare)
    - [Receipts](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#receipts)
- [Trip issues or feedback](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#main-content)

    - [I left something behind.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#i-left-something-behind)
    - [Share an issue or feedback regarding your ride.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#share-an-issue-or-feedback-regarding-your-ride)
- [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#main-content)

    - [I need to book a ride on-demand.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-book-a-ride-on-demand)
    - [I need to preschedule a ride for later.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-preschedule-a-ride-for-later)
    - [How do I apply my promo code?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#how-do-i-apply-my-promo-code)
    - [I'm having trouble signing up.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#im-having-trouble-signing-up)
    - [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#my-app-wont-let-me-book)
    - [Why should I become a Member?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#why-should-i-become-a-member)
    - [Can I ride as a Guest?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#can-i-ride-as-a-guest)
- [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en#main-content)

    - [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)
- [Other](https://help.ridealto.com/other?hsLang=en#main-content)

    - [Legal and privacy](https://help.ridealto.com/other?hsLang=en#legal-and-privacy)

[![Alto\_Wordmark\_Flint-01](https://help.ridealto.com/hs-fs/hubfs/Alto_Wordmark_Flint-01.png?width=100&height=56&name=Alto_Wordmark_Flint-01.png "Alto_Wordmark_Flint-01")](https://ridealto.com/)

Copyright © 2026, Alto