---
title: I’m receiving a different “Error” message
description: I’m receiving a different “Error” message
---

[Skip to content](https://help.ridealto.com/im-receiving-a-different-error-message#main-content)

English

Show submenu for translations

![Alto\_Logo\_White-1.png\]](https://help.ridealto.com/hs-fs/hubfs/Alto_Logo_White-1.png?height=40&name=Alto_Logo_White-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to ridealto.com

 Go to ridealto.com

 How can we assist you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.ridealto.com/?hsLang=en)
2. [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto?hsLang=en)
3. [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#my-app-wont-let-me-book)

# I’m receiving a different “Error” message

If you are receiving an error message in the Alto app, follow these troubleshooting steps:

- Refresh your Alto app by hard closing and reopening the app
- Delete and re-download your Alto app. You will be able to log back into your account after re-downloading.
- Disconnect from your wifi network and log in without it, or try disconnecting and reconnecting.

 If you are still experiencing issues after trying all three of these steps, please contact our support team at [support@ridealto.com](mailto:support@ridealto.com) or at 888-307-0174.

- [Membership & Account Options](https://help.ridealto.com/membership-account-options?hsLang=en#main-content)

    - [Manage your Alto Membership and Account](https://help.ridealto.com/membership-account-options?hsLang=en#manage-your-alto-membership-and-account)
    - [Upgrade to an Annual or Family Membership](https://help.ridealto.com/membership-account-options?hsLang=en#upgrade-to-an-annual-or-family-membership)
    - [Manage my Family Plan](https://help.ridealto.com/membership-account-options?hsLang=en#manage-my-family-plan)
- [Fare and Promo Questions](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#main-content)

    - [I have a question about a promotion.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-a-promotion)
    - [I have a question about my fare.](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#i-have-a-question-about-my-fare)
    - [Receipts](https://help.ridealto.com/fare-and-promo-questions?hsLang=en#receipts)
- [Trip issues or feedback](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#main-content)

    - [I left something behind.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#i-left-something-behind)
    - [Share an issue or feedback regarding your ride.](https://help.ridealto.com/trip-issues-or-feedback?hsLang=en#share-an-issue-or-feedback-regarding-your-ride)
- [Booking rides with Alto](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#main-content)

    - [I need to book a ride on-demand.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-book-a-ride-on-demand)
    - [I need to preschedule a ride for later.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#i-need-to-preschedule-a-ride-for-later)
    - [How do I apply my promo code?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#how-do-i-apply-my-promo-code)
    - [I'm having trouble signing up.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#im-having-trouble-signing-up)
    - [My app won't let me book.](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#my-app-wont-let-me-book)
    - [Why should I become a Member?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#why-should-i-become-a-member)
    - [Can I ride as a Guest?](https://help.ridealto.com/booking-rides-with-alto?hsLang=en#can-i-ride-as-a-guest)
- [App Troubleshooting](https://help.ridealto.com/app-troubleshooting?hsLang=en#main-content)

    - [Common App Errors](https://help.ridealto.com/app-troubleshooting?hsLang=en#common-app-errors)
- [Other](https://help.ridealto.com/other?hsLang=en#main-content)

    - [Legal and privacy](https://help.ridealto.com/other?hsLang=en#legal-and-privacy)

[![Alto\_Wordmark\_Flint-01](https://help.ridealto.com/hs-fs/hubfs/Alto_Wordmark_Flint-01.png?width=100&height=56&name=Alto_Wordmark_Flint-01.png "Alto_Wordmark_Flint-01")](https://ridealto.com/)

Copyright © 2026, Alto