1. Help Center
  2. Fare and Promo Questions
  3. I have a question about a promotion.

My promo code didn’t work

Please check the terms and conditions on your promotion code to ensure it is applicable to your account.

Important notes on promo codes:

  • Applicable promotions will automatically apply to your next ride.
  • If you have multiple promotion codes in your account, you cannot apply a specific promotion to your ride. The maximum discount available will automatically apply.
  • All promotions have expiration dates.
  • Some promotions will only apply to new riders of Alto.
  • Some promotions will only apply for specific pick up or drop off locations.
  • You must enter your promotion before the completion of your ride for it to apply.
  • If you are not sure if your promotion applied, please check your receipt. You will see your savings as a line item on your receipt.    

For additional support regarding a promotional code, please submit the form below to contact our team.